1. Introduction
1.1 These Terms & Conditions (“Terms”) apply to all driving tuition, theory tuition and instructor development provided by Verulo Group Ltd (company number 16871996) trading as Instructor Daryl (“we”, “us”, “our”).
1.2 By booking, attending a session, or using our services, you (“the learner”) agree to these Terms.
1.3 We may update these Terms. The version that applies to you is the one published on the date you booked. We will not apply a later change retrospectively to a session you have already paid for. Material changes affecting an ongoing arrangement will be notified to you in writing.
1.4 Registered office: F20A Moulton Park Business Centre, Northampton, NN3 6AQ. Contact: daryl@instructordaryl.co.uk.
2. Eligibility
2.1 You must hold a valid UK provisional or full driving licence before any practical driving tuition.
2.2 You must present your licence when requested. We may refuse to begin a session if you cannot.
2.3 You must be medically fit to drive and meet the DVSA eyesight standard.
2.4 You must tell us before a session about any medical condition, medication, disability or additional need that may affect your driving or your learning. We will discuss reasonable adjustments with you. We treat this information confidentially and in line with our Privacy Policy.
2.5 You must hold valid insurance to drive your own vehicle if a session uses it, and tell us so beforehand.
3. Payments
3.1 Sessions are paid for in advance unless otherwise agreed in writing.
3.2 Prepaid lessons and block bookings remain valid for 12 months from purchase. We will contact you before any prepaid balance is due to expire. Where you have been unable to use lessons for reasons outside your control — illness, injury, bereavement, relocation, or a period during which we could not offer you dates — we will extend the period on request. We will not treat unused prepaid lessons as forfeited without first contacting you.
3.3 Payments made in advance are non-refundable save where these Terms, our Booking Terms, or your statutory rights provide otherwise — including your right to cancel a distance contract, and your rights where a service is not carried out with reasonable care and skill. See section 15.
3.4 Prices may change at any time. Prepaid lessons are honoured at the rate paid.
3.5 Card payments are processed by Stripe Payments UK Ltd. We do not store card details.
Note on clause 3.2 and 3.3. These have been reworded from earlier versions. A term that lets a business keep money for services it has not delivered, or that expires prepaid credit without warning, can be challenged as unfair under the Consumer Rights Act 2015. The wording above protects the business without creating that exposure.
4. Cancellations & rescheduling
4.1 We ask for a minimum of 48 hours’ notice to cancel or reschedule a booked session.
4.2 Sessions cancelled with less than 48 hours’ notice, or missed without notice, may be charged at the full session price. This reflects the reserved time we cannot resell at short notice, not a penalty.
4.3 Clause 4.2 will not be applied where the short notice arises from illness, injury, bereavement, an emergency, or another circumstance reasonably outside your control. Tell us and we will move the session.
4.4 If we cancel — for example through instructor illness, a vehicle issue, or unsafe conditions — we will offer the next available appointment, or refund you in full if no alternative suits.
4.5 We are not liable for indirect or consequential financial loss caused by a cancellation or schedule change. This does not limit our liability under section 11.4.
5. Standards & safety
5.1 We provide tuition with reasonable skill and care and to a professional standard at all times.
5.2 All tuition vehicles are maintained, taxed, insured and roadworthy, and hold a valid MOT where required.
5.3 Your instructor may end a session immediately where you:
- are suspected to be under the influence of alcohol or drugs;
- are unfit to drive;
- behave in a way that is unsafe, abusive or threatening.
No refund is given where a session is ended for these reasons. Where safe to do so we will return you to your start point or a safe location.
5.4 You must follow all instructions and safety guidance given by your instructor. The instructor retains overall control of the vehicle and may intervene at any time.
5.5 We may end or postpone a session on safety grounds, including severe weather or unsafe road conditions. Safety decisions are not negotiable. Sessions ended by us on these grounds are rearranged or credited in full.
6. Driving tests
6.1 You are responsible for booking your own driving test unless agreed otherwise in writing.
6.2 Use of the instructor’s vehicle for a test is at the instructor’s discretion and requires a satisfactory driving standard and a minimum one-hour pre-test lesson.
6.3 We may refuse use of the vehicle where, in our reasonable professional judgement, your driving is not test-ready or safe. Where we intend to refuse, we will tell you as early as we reasonably can so you have the opportunity to move your test.
6.4 We are not liable for DVSA cancellations, delays, examiner decisions or test outcomes.
7. Theory & digital content
7.1 All resources, learning materials, digital content, videos and guides we produce remain the intellectual property of Verulo Group Ltd.
7.2 Material we supply is licensed to you for your own personal learning. It may not be copied, shared, uploaded, published or resold.
7.3 Certain material is reproduced under licence or permission from third parties, including Crown copyright material. Those rights remain with their owners.
7.4 Digital content is supplied immediately on purchase. Where you are a consumer buying at a distance, you will be asked to consent to immediate supply and to acknowledge that you lose the 14-day right to cancel once download or streaming has begun. Subject to that, refunds are not given for digital resources.
7.5 Nothing in this section affects your rights where digital content is faulty, not as described, or not fit for purpose.
8. Block bookings, bundles & offers
8.1 Block bookings may be transferred to another person at our discretion.
8.2 Free lessons, discounts and promotions are subject to instructor availability and to any stated conditions.
8.3 Where a block booking is partly delivered and you decide not to continue, we will refund the value of the undelivered lessons, less any discount applied to the block. Delivered lessons are recalculated at the standard single-lesson rate. This means you keep the benefit of what you used and are not charged for what you did not.
8.4 Where we are unable to continue delivering a block booking, undelivered lessons are refunded in full at the rate paid.
Note on clause 8.3. Earlier wording made block bookings entirely non-refundable with no partial refunds. That is a common driving-school term and a weak one — it is difficult to defend if challenged, and it is a frequent cause of lost chargebacks. The recalculation approach above is fair, standard in other sectors, and defensible.
9. Behaviour & conduct
9.1 Abusive, threatening, discriminatory or inappropriate behaviour towards instructors or others will not be tolerated.
9.2 We may terminate a session, and any ongoing arrangement, immediately where behaviour is unacceptable.
9.3 No refund is issued for a session terminated for misconduct. Where an ongoing arrangement is ended, undelivered prepaid lessons are refunded in line with clause 8.3.
9.4 We expect the same standards of ourselves. If you feel our conduct has fallen short, please raise it under section 14.
10. Under-18s & safeguarding
10.1 Bookings for a learner under 18 must be made by a parent or guardian, who accepts these Terms on the learner’s behalf.
10.2 We hold a parent or guardian contact number for every learner under 18 and will share reasonable session information with them.
10.3 A parent or guardian may ask to be present or to observe a session, and we will accommodate that wherever it is safe and practical.
10.4 We hold a current enhanced DBS check. It may be viewed on request.
10.5 We will report a genuine child-protection or vulnerable-adult concern to the appropriate authority. We would normally tell you first, unless doing so would place someone at risk.
11. Insurance & liability
11.1 Our tuition vehicles are fully insured for learner drivers receiving paid tuition.
11.2 We are not responsible for loss of or damage to personal items left in the vehicle.
11.3 We are not responsible for missed tests, DVSA administrative issues, third-party failures, or indirect or consequential losses.
11.4 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.
11.5 Subject to 11.4, our total liability in connection with any session is limited to the amount you paid for it.
12. Punctuality
12.1 If you arrive late, the session will still finish at the scheduled time so that later bookings are not affected.
12.2 If the instructor arrives late, the lost time is added on or credited in full.
13. Data protection
13.1 We collect and hold personal information for tuition administration, safety, communication and legal compliance. Full detail is in our Privacy Policy.
13.2 We do not sell personal data.
13.3 You may request access to your data, or ask us to correct or erase it, at any time.
13.4 We are registered with the Information Commissioner’s Office, reference ZC089098.
14. Complaints
14.1 Complaints should be sent in writing to daryl@instructordaryl.co.uk.
14.2 We acknowledge within 3 working days and aim to respond fully within 10 working days. If we need longer we will tell you why and when to expect an answer.
14.3 We investigate and resolve complaints fairly.
14.4 If you are not satisfied with our final response, you may contact the Citizens Advice consumer helpline on 0808 223 1133, or your local Trading Standards service. Concerns about the conduct of an Approved Driving Instructor may also be raised with the DVSA.
15. Your statutory rights
Under the Consumer Rights Act 2015, a service must be carried out with reasonable care and skill, for a reasonable price where none was agreed, and within a reasonable time. If it is not, you may be entitled to have it put right or to a price reduction.
Under the Consumer Contracts Regulations 2013, where you buy at a distance you generally have 14 days to cancel. See our Booking & Cancellation Terms.
Nothing in these Terms affects those rights. Where any clause here conflicts with them, your statutory rights prevail.
16. Governing law
16.1 These Terms are governed by the law of England & Wales, and disputes fall to the courts of England & Wales. If you live in Scotland or Northern Ireland you may also bring proceedings in your own courts.
16.2 If any clause is found unenforceable, the remainder continues to apply.
Version 2.0 — published 31 July 2026. Supersedes version 1.0. Changes: clauses 3.2, 3.3, 4.3, 6.3, 7.4, 8.3, 9.3 revised; sections 10 and 15 added; complaints address corrected.