The short version
Paying reserves your place, not a specific date — dates are always subject to my availability. If I can’t offer you a time that works, you get a full refund. Because you buy online, you also get a 14-day legal right to cancel. If you ask me to run the session inside those 14 days, you keep the right to cancel but may be charged for what has already been delivered.
1. Who you are contracting with
1.1 Your contract is with Verulo Group Ltd, a company registered in England & Wales, company number 16871996, registered office F20A Moulton Park Business Centre, Northampton, NN3 6AQ, trading as Instructor Daryl (“we”, “us”, “our”, “I”).
1.2 You can contact us at any time at daryl@instructordaryl.co.uk. This is the address for all booking queries, cancellations and complaints.
1.3 “You” means the person who places the booking. Where the session is for someone else, you confirm you have their authority to agree these terms on their behalf.
2. What you are buying
2.1 The 1-2-1 Driver Development session is a single block of two hours of one-to-one instruction or professional development, delivered in person, for a one-off payment of £120 including VAT where applicable.
2.2 The two hours include the time spent driving and any briefing, debriefing and feedback delivered within the session.
2.3 A written summary of the session and suggested next steps will be provided afterwards, normally within three working days.
2.4 The session is a service, not a course of study, a qualification, or a test-preparation guarantee.
No guarantee of outcome. We do not guarantee that you will pass a driving test, a standards check, or any other assessment. Outcomes depend on the individual, on independent examiners, and on factors outside our control. Any statement about typical progress is an opinion, not a promise.
3. Availability — important
3.1 Payment reserves your place in the diary. It does not reserve a specific date or time. All sessions are subject to instructor availability.
3.2 Availability is limited. Sessions are delivered personally by Daryl Keightley and cannot be passed to another instructor without your agreement.
3.3 After payment we will contact you within one working day to offer dates. We aim, but do not guarantee, to deliver the session within 30 days of payment.
3.4 If we cannot offer you a date you can accept, you may cancel and receive a full refund at any time before the session takes place. This right sits alongside, and is not limited by, your statutory rights in section 6.
3.5 Sessions are normally delivered in Northampton, Kettering and the surrounding Northamptonshire area. If you are outside that area, contact us before paying. If we accept a booking and then find we cannot reasonably reach you, we will refund you in full.
4. How a booking is formed
4.1 Selecting the session and completing checkout is an offer by you to buy.
4.2 A contract is formed when we send you a booking confirmation by email. The automated payment receipt from Stripe is not a booking confirmation.
4.3 We may decline a booking. Reasons include no availability, distance, eligibility, or a reasonable belief that the session cannot be delivered safely. If we decline, we refund you in full and the contract does not come into existence.
4.4 Before paying you will be asked to confirm that you have read and accept these Booking Terms, our Terms & Conditions and our Privacy Policy. We keep a record of that confirmation.
5. Price and payment
5.1 The price is £120 for a two-hour session. The price shown at checkout is the price you pay. There are no booking fees or card surcharges.
5.2 Payment is taken in advance and processed by Stripe Payments UK Ltd. We do not receive, store or have access to your card details.
5.3 Prices may change, but a change never affects a session you have already paid for.
5.4 If a price is displayed incorrectly through an obvious error, we will contact you before proceeding and you may confirm at the correct price or cancel for a full refund.
6. Your 14-day right to cancel
This is a legal right, not a goodwill gesture. Because you buy without meeting us face to face, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give consumers a 14-day cancellation period. Nothing on this page removes it.
6.1 If you are a consumer, you may cancel within 14 calendar days beginning the day after we send your booking confirmation. You do not need to give a reason.
6.2 To cancel, tell us clearly in writing — email daryl@instructordaryl.co.uk, or use the form in section 8. A clear statement is enough; the form is optional.
6.3 If you cancel in the 14-day period and the session has not started, you receive a full refund.
6.4 Cancelling in time is what matters. Sending your notice before the 14 days expire is sufficient, even if it reaches us afterwards.
6.5 This section applies to consumers. If you book in the course of a business — for example an instructor purchasing professional development through their business — the statutory right in this section does not apply, but sections 3.4 and 9 still do.
7. Starting within the 14 days
7.1 Many people want a session sooner than 14 days away. You are free to do that. To make it possible, at checkout you are asked to give express consent for the session to begin during the cancellation period, and to acknowledge the consequence set out below.
7.2 The consequence: if you give that consent and then cancel after the session has been fully delivered, you lose the right to cancel for that session and no refund is due.
7.3 If you cancel part-way through delivery, you must pay a proportionate amount for what has been delivered up to the point you told us you were cancelling. The balance is refunded.
7.4 If you do not give that consent, we will not deliver the session until the 14-day period has ended.
7.5 We will confirm your consent and acknowledgment in the booking confirmation email, so you have it on a durable medium.
8. Cancellation model form
You may use this wording, but you do not have to. Any clear statement will do.
To: Verulo Group Ltd t/a Instructor Daryl, F20A Moulton Park Business Centre, Northampton, NN3 6AQ — daryl@instructordaryl.co.uk
I hereby give notice that I cancel my contract for the supply of the following service:
Service: 1-2-1 Driver Development session (2 hours)
Ordered on: __________________
Name: __________________
Address: __________________
Order / payment reference: __________________
Date: __________________
9. Rescheduling and late cancellation
9.1 Once a date is agreed, we ask for at least 48 hours’ notice to move or cancel it. Within that window we can rarely fill the slot, and the time is lost.
9.2 You may reschedule free of charge with 48 hours’ notice or more. There is no limit on reasonable rescheduling.
9.3 If you cancel or move a confirmed session with less than 48 hours’ notice, or do not attend, we may retain up to the full session fee. This reflects our genuine loss: a two-hour reserved slot that cannot be resold at short notice.
9.4 We will not apply 9.3 where the short notice results from illness, bereavement, an emergency, or another circumstance reasonably outside your control. Tell us what has happened and we will move the session. We do not require evidence, and we will not ask intrusive questions.
9.5 If you arrive late, the session will still end at the scheduled time so that later bookings are not affected. If we arrive late, the lost time is added on or credited in full.
Why this clause is written this way. A blanket “no refunds” rule can be challenged as an unfair term. Clause 9.3 is limited to our actual loss and is disapplied by 9.4 in genuine emergencies. That is deliberate, and it is what makes it enforceable.
10. If I cancel
10.1 If we cancel or cannot deliver a confirmed session — for example through illness, a vehicle fault, or unsafe conditions — we will offer the next available alternative date.
10.2 If no alternative date suits you, you receive a full refund.
10.3 We may cancel or shorten a session on safety grounds, including severe weather, unsafe road conditions, or a reasonable belief that proceeding would put anyone at risk. Safety decisions are not negotiable. Where we cancel on these grounds you are not charged and the session is rearranged or refunded.
10.4 We are not liable for indirect or consequential losses arising from a cancellation, such as a missed driving test, lost earnings, or travel costs. This does not limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.
11. Eligibility and safety
11.1 For any in-car session you must hold a valid UK provisional or full driving licence, and produce it on request.
11.2 You must meet the DVSA eyesight standard and be medically fit to drive. You must tell us about any medical condition, medication or disability that may affect your driving before the session.
11.3 We may end a session immediately, without refund, if you are unfit to drive, appear to be under the influence of alcohol or drugs, or behave unsafely, abusively or threateningly.
11.4 You must follow all instructions given by the instructor during the session. The instructor retains control of the vehicle at all times and may take over at any point.
11.5 Tuition vehicles are maintained, taxed, MOT’d where applicable, roadworthy and insured for the tuition provided.
12. Under-18s
12.1 Bookings for anyone under 18 must be made and paid for by a parent or guardian, who accepts these terms on the learner’s behalf.
12.2 We will ask for a parent or guardian contact number and will share reasonable session information with them.
12.3 A parent or guardian may request to be present or to observe. We will accommodate this wherever it is safe and practical to do so.
12.4 We operate in line with our safeguarding commitments and will report a genuine child-protection concern to the appropriate authority. We would tell you we were doing so unless doing so would place someone at risk.
13. Refunds — how and when
| Situation | Outcome |
|---|---|
| Cancelled within 14 days, session not started | Full refund |
| Cancelled within 14 days, session partly delivered with your consent | Proportionate refund for the part not delivered |
| Cancelled after a session was fully delivered with your consent | No refund due |
| No date can be agreed | Full refund |
| We cancel and you decline the alternative | Full refund |
| You cancel a confirmed session with 48+ hours’ notice | Rescheduled free, or refunded if outside 14 days at our discretion |
| You cancel a confirmed session with under 48 hours’ notice | Up to the full fee retained — unless clause 9.4 applies |
| Session ended early for safety or conduct reasons under 11.3 | No refund |
13.1 Refunds are made to the original payment method, without fee.
13.2 We will process a refund without undue delay, and in any event within 14 days of accepting the cancellation. Your bank may take a few further days to show it.
14. Complaints and disputes
14.1 Tell us first. Email daryl@instructordaryl.co.uk with what happened and what you would like us to do.
14.2 We acknowledge complaints within 3 working days and aim to give a full response within 10 working days. If we need longer, we will tell you why and when to expect an answer.
14.3 If you are not satisfied with our final response, you may contact Citizens Advice consumer helpline on 0808 223 1133, or your local Trading Standards service.
14.4 Concerns about the conduct of an Approved Driving Instructor may also be raised directly with the DVSA.
14.5 We do not currently subscribe to a certified alternative dispute resolution scheme. Raising a complaint with us does not affect your right to take court action.
15. Chargebacks
15.1 If you believe a payment is wrong, please contact us before raising a chargeback. Almost every issue can be resolved directly and far more quickly.
15.2 We keep records of bookings, confirmations, the acknowledgment you gave at checkout, and sessions delivered, and we will provide these where a payment is disputed.
15.3 Nothing here limits your right to raise a dispute with your card issuer or bank.
16. Governing law
16.1 These terms are governed by the law of England & Wales, and disputes fall to the courts of England & Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your own courts.
16.2 If any clause is found unenforceable, the rest continues to apply.
16.3 We may update these terms. The version in force is the one published when you booked. We keep dated copies and will supply the version that applied to your booking on request.
Version 1.0 — published 31 July 2026. Supersedes no previous version.